FAQ
Order & Delivery
Question:
When can I expect my order?
Answer:
The average delivery time is 5–10 days. Our products are shipped directly from the supplier to you. Thanks to this business model, we save significantly on storage and transportation costs, allowing us to offer lower prices than competitors and cover the shipping costs ourselves.
Question:
The expected delivery time has passed — where is my order?
Answer:
In 99% of cases, orders are delivered within the estimated delivery time. Unfortunately, delays can occasionally occur during the shipping process. You can check the status of your order via the following link:
Have you not received your order 3 days after the expected delivery date? Please contact us.
Question:
I am missing some items from my order. How is that possible?
Answer:
Because we work with multiple suppliers, items from the same order may be shipped separately. If products are missing, they usually arrive within 2–3 days. Our apologies for the inconvenience.
Question:
What are the shipping costs?
Answer:
We cover the shipping costs for your order ourselves.*
Returns & Exchanges
Question:
I am not satisfied with my order. Can I return it?
Answer:
Yes. You can return any order within 30 days.
Question:
I want to return an item. What should I do?
Answer:
If you are not satisfied with your order, you may exchange or return it within 30 days of receipt.
Returned products must be:
-
in their original condition
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unused
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with all labels and tags attached
The return shipment must always include a Track & Trace code. The sender is responsible for the return shipment.
Once we have received your returned items, we will refund the purchase amount within 14 days.
Track & Trace
Question:
Where can I find my Track & Trace code?
Answer:
On this page:
[LINK TO TRACK YOUR ORDER PAGE]
Enter your email address and order number to track your package.
Question:
My Track & Trace code shows no information. How is that possible?
Answer:
Track & Trace information becomes available once your package has arrived at the shipping company. Please note that there may be a short delay before tracking updates appear.